FAQs

FAQS

What currency are the prices one sees on the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Once your order is received, it is “picked” and “packed” within 24 hours and sent out for shipping. Tracking numbers will be updated 1-2 days after your order has been SHIPPED and you will receive an email confirming your order is on its way along with a tracking number. If you click on the tracking number, you should be taken to the shipping website where you can sign up to receive delivery status updates. 

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships.

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in an incorrect address, send us an email at team@healthy-brain.ai and let us know about the error and we will make the correction in our system.

How long does shipping take?
Shipping times vary depending on where you live, but generally most orders arrive within 2-5 business days. *It is important to note that due to Covid-19, there may be a 24–48-hour additional delay in shipping.

I have a question that wasn't answered, can you please help?
Absolutely! Please send your question to team@healthy-brain.ai. We do receive a large number of emails, so kindly give us 1-2 business days to respond.